Panelist ·
Customer Experience as an Architecture Problem
7th NXT CX Summit SEA 2022 — Marina Bay Sands Expo, Singapore
- enterprise-architecture
- digital-transformation
Abstract
A panel on why customer experience programmes stall — and the architecture choices that quietly determine whether journey re-design ever reaches production systems.
A panel on why customer experience programmes stall — and the architecture choices that quietly determine whether journey re-design ever reaches production systems.